Rootsmagic sync with ancestry12/19/2023 ![]() I would advise trying to download a tree from Ancestry a new, and check if the issue can be observed there.Īt that I said goodbye because if the person had read my case properly they would have seen that I had already 'been there done that'. McKiev: You can get a free replacement download, but it's not a fix for the sync issue you have. Suggest you let me have a new copy of FTM2017. McKiev: We expect the free update for FTM 2019 to be released really soon. Me: But when is that update scheduled for? We hope the issue will be fixed in the upcoming update. McKiev: The development team is investigating the issue, as you may understand, that's not the issue that can be fixed in one click. I have had 4 Live Chat session with McKiev, this is an extract from the last session: I have two issues that I have been told are 'local' therefore I'm given the impression there is no hurry to do a fix because it's not affecting the whole world.
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